Returns, refunds & cancellations
VAPEZ UK · Clear information for our customers
Current status
VAPEZ UK is in pre-launch and does not currently accept purchases or payments.
Distance-selling cancellation
When online sales begin, eligible consumers normally have 14 days after receiving goods to notify us of cancellation and a further 14 days to return the goods. Statutory exceptions apply.
Refunds
Where cancellation rights apply, refunds are generally due within 14 days of receiving returned goods or appropriate evidence of return, subject to applicable law. Standard outbound delivery costs are generally refundable; enhanced delivery upgrades may not be.
Sealed hygiene goods
Certain sealed goods unsuitable for return for health protection or hygiene reasons may lose the cancellation right after the seal is broken. This exception is not a blanket exclusion for all vape products and must be assessed lawfully.
Faulty or misdescribed goods
Statutory rights under the Consumer Rights Act 2015 remain unaffected, including remedies for faulty, not-as-described or otherwise non-conforming goods.
Return process
Before trading, publish a verified returns destination, safe handling instructions for batteries and e-liquids, customer service process and refund method. Contact info@vapezuk.co.uk for enquiries.
Model cancellation notice
To: VAPEZ UK, info@vapezuk.co.uk. I hereby give notice that I cancel my contract for the sale of the following goods: [description]. Ordered on / received on: [date]. Name: [name]. Address: [address]. Date: [date].